Privacy Policy
Effective Date: April 20, 2025
At Awake Stores, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop at our stores in Fort Lauderdale, FL, and Brooklyn, NY, or use any of our services, including online ordering and delivery.
By accessing or using our services, you agree to this policy.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide
- Name, email address, phone number, date of birth (to verify legal age)
- Shipping and billing address
- Payment details (processed securely via third-party providers)
- Account login credentials (if you create an account)
- Preferences, reviews, or survey responses
b. Automatically Collected Information
- IP address, device type, and browser
- Pages visited, time spent on the site, and referring URLs
- Location data (if enabled)
c. In-Store and Customer Service Interactions
- CCTV footage (in-store)
- Voice recordings or chat logs (if contacting customer support)
2. How We Use Your Information
We use your information to:
- Verify your age and eligibility to purchase cannabis products
- Process and fulfill orders
- Communicate with you (order updates, offers, and newsletters)
- Improve our products, website, and customer experience
- Comply with local, state, and federal regulations
- Prevent fraud and ensure security
3. Sharing of Information
We do not sell your personal information. However, we may share it with:
- Service providers (e.g. payment processors, delivery partners)
- Government agencies (when required by law or regulatory compliance)
- Marketing platforms (to send you promotions, if you opt in)
- Legal authorities (to respond to legal requests or enforce our rights)
4. Your Privacy Rights
If you’re a resident of California, New York, or other applicable jurisdictions, you may have the right to:
- Request access to the personal information we hold
- Request correction or deletion of your data
- Opt out of marketing communications
- Limit the use of sensitive personal data
To exercise these rights, contact us at: hello@awakestores.com
5. Data Security
We take appropriate security measures, including encryption and secure servers, to protect your data. However, no method of transmission over the internet is 100% secure.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website performance
- Show relevant ads on third-party platforms
You can adjust cookie settings through your browser or device preferences.
7. Age Restriction
Our services are intended only for adults aged 21 and older. We do not knowingly collect data from individuals under the legal purchasing age for cannabis.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Awake Stores
Email: hello@awakestores.com
Phone: +1 (917) 966-6006
