Frequently Asked Questions

We offer a hassle-free return policy. If one of your products comes damaged or malfunctioning within 48 hours, you can return it and we will exchange or offer store credit (applies for vapes only).

You can reach our friendly customer support team through our contact page, where you’ll find a contact form and our email address (hello@awakestores.com) . We’re here to assist you with any questions or concerns you may have.

Yes, we offer special gifting services for all types of occasions. Check our website for selection of items and special packages.

Awake is a premier cannabis retail store, lisenced by New York’s OCM; rooted in the vibrant neighborhoods of Williamsburg and Park Slope, Brooklyn. We are dedicated to enriching our community with exceptional cannabis products and a fully immersive experience at every location. With a vision to expand our reach, we are proud to announce plans to open 20 additional locations across the East Coast, bringing our commitment to quality and culture to even more communities.

You can place your weed delivery order on our website by selecting products from our link, or let the Awake Concierge place your order for you. Simply call us or chat with us in the lower right corner.

Yes, you must be 21 years of age or older and provide a valid government-issued ID (e.g., driver’s license or passport).

After placing your order, you will receive a text message with real-time tracking of your delivery.

Adults 21 years or older can order up to 3 ounces (85 grams) of cannabis flower and up to 24 grams of concentrated cannabis (oils, tincture, edibles, vapes, etc.)

We accept physical debit cards (Visa, MasterCard) and Cash for payments.

We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact us as soon as possible, and we’ll do our best to assist you.

We provide free delivery on purchases over $99 within a 2-mile radius. For locations beyond this area, a small delivery fee applies based on distance.

We can deliver to any residential or commercial property which includes hotels, restaurants, lounges and more. Due to federal regulations, we are unable to deliver to federal land, including parks, beaches, community centers, places of worship, schools and military bases.

We offer express delivery within 1 hour for a small fee, or scheduled delivery within 2 hours for purchases over $99 within a 2-mile radius of our stores. Please note that delivery times may vary during peak hours.